Issue description
If you encounter an issue where the device does not charge, you may refer to this article for troubleshooting.
Troubleshooting
Please follow the steps below to troubleshoot the issue:
Step 1. Connect the docking station/charging base to a power source and remove the main unit. Check whether the indicator light on the docking station/charging base is on. If the indicator light is on, the docking station is working properly. Proceed to the next step.
Step 2. Place the main unit back onto the docking station to charge. If the device does not charge, remove and reinstall the battery pack, then check whether charging resumes.
Step 3. If the device still does not charge after reinstalling the battery pack, replace it with a new battery pack and confirm:
- If the device charges normally with the new battery pack, the original battery pack is faulty and should be replaced.
- If the device still does not charge with the new battery pack, please contact our after-sales support team for further assistance.
If the Issue Persists
If the device still cannot charge after completing the steps above, please contact our after-sales support team for further assistance.
When contacting support, please provide the troubleshooting steps you have tried and the results, along with clear photos or videos showing the issue.