Error 1. The vacuum does not work
Possible Causes: The appliance is out of battery or its battery level is low.
Solutions: Fully charge the vacuum, then resume use.
Possible Causes: Overheat protection mode triggered by a blockage.
Solutions: Clean the suction opening or air duct. Wait until the vacuum cools down, then reactivate it.
Possible Causes: The suction opening or air duct is blocked.
Solutions: Clear any blockage from the suction opening or air duct.
Error 2. Weak suction force
Possible Causes: The dust cup is full and/or filter assembly is clogged.
Solutions: Empty the dust cup and/or clean the filter assembly.
Possible Causes: An attachment is blocked.
Solutions: Clear any blockage in the attachment.
Error 3. The motor makes a strange noise
Possible Causes: Main suction opening or extension rod is blocked.
Solutions: Clear any blockage in the main suction opening or extension rod.
Error 4. The battery indicator does not light up when charging
Possible Causes: The charger does not plug into the charging & storing mount well.
Solutions:Check whether the charger is properly plugged into the charging & storing mount.
Possible Causes: The appliance is not placed onto the charging & storing mount properly.
Solutions:Make sure the appliance is placed onto the charging & storing mount properly.
Possible Causes: The battery is fully charged and switches to Sleep Mode automatically.
Solutions: The vacuum runs normally.
Tips: If the problem persists after ruling out the above two possibilities, please contact the after-sales service department for maintenance.
Error 5. Charging too slow
Possible Causes: The battery temperature is too low or too high.
Solutions: Wait until the battery temperature returns normal, and then recharge.
Error 6. The LED lights of the multi-surface brush or the illumination soft roller brush do not work
Possible Causes: LED lights are damaged.
Solutions: Please contact the after-sales department for maintenance.
Error 7. The brush roller cannot rotate
Possible Causes: The brush roller is stuck.
Solutions: Refer to the brush cleaning section to dismantle the roller brush and check if there is hair or other debris tangled on the roller and comb teeth; if any, remove it and restart the machine.