Issue description

If your Z1/Z1 Pro robotic pool cleaner failed to charge or overheating when charging, please refer to this article for troubleshooting.

Scenario 1

Z1/Z1 PRO cannot be charged

Step 1 There may be excess water on the charging port of the device. Dry the charging port thoroughly before charging.

Step 2 The magnetic adapter may be damaged.

If the above troubleshooting does not solve the problem, please contact us.

Z1&Z1 Pro APP prompts the battery charging temperature is too high, click to view the solution how to deal with it

Step 1. Please unplug the charging, and transfer the device to a cool place to cool down.

Step 2. Turn off the robot, wait for a while and restart it.

If you still can't solve the problem, please contact our after-sales team.