Issue Description
When you encounter the prompt "Mop Pad not Installed" in the app or if the mop pad holder cannot be recognized after installing the mop pad, you can refer to this article for troubleshooting.
Troubleshooting
Step 1. Please check whether there is dirt on the installation position of the mop pad holder, which may affect installation recognition. If it's dirty, please clean the affected area thoroughly and try the machine to see whether the problem is solved.
Step 2. Try restarting the robot vacuum.
Step 3. Please reset the machine by clicking the Reset Button/Wi-Fi Indicator(location as shown in the picture below)：Press and hold for 3 seconds to restore to factory.
If the above methods still fail to resolve your issue, please contact our after-sales support team again. Thank you for your understanding and support.