Issue Description

If the robot cannot be turned off, please follow the troubleshooting steps below.

Troubleshooting

Step 1. Ensure that the robot is outside the charging station, as it cannot be turned off while docked.

Step 2. Ensure that you have long-pressed the Power button for 2 seconds.

If the problem still occurs after completing the above steps, please contact after-sales support for further assistance.

Providing the troubleshooting steps you have performed and their results will help our team better identify the issue and provide further assistance.