Issue Description
If the LED indicator on the charging station shows red, it means:
- There is an issue with the charging station (such as a problem with the charging current or voltage).
- The robot docks in the charging station but the charging is abnormal (for example charging contacts have a short circuit).
Please refer to this article for troubleshooting.
Troubleshooting
1. Check power supply
Ensure the charging station is properly connected to a power outlet.
The input voltage should be within 100–240V.
2. Check contact alignment
Make sure the charging contacts on the robot and the charging station are properly aligned and in good contact.
3. Clean charging contacts
Inspect the charging contacts on both the robot and the charging station.
If there is dust, dirt, or debris, clean them to ensure proper charging.
If the Issue Persists
If the red light remains after completing the above checks, please contact after-sales support for further assistance.