How to set a PIN code for the robot?
Step 1. Set a PIN code
- Turn the knob to select a number from 0 to 9.
- Turn clockwise to increase the number and anticlockwise to decrease it.
- Press the knob to confirm and set the next digit.
- To modify the previous digit, turn the knob anticlockwise until the number becomes 0 and keep turning it one time more.
Important note: Please do not set the PIN code to "0000".
Step 2. Second confirmation
- Enter the PIN code again to complete setting the PIN code.
Note: If two passwords do not match, please set the new password again.
Can I change the PIN code after setting it?
You can choose the following methods to change the PIN code:
Method 1. You can change it in the APP via the path "Settings" > "Change PIN Code"
Method 2. You can also change it on the robot via the control panel "Settings" > "Change PIN Code" on the display screen.
Important note: Please do not set the PIN code to "0000".
PIN code unlock failed？
Troubleshooting
If your device cannot unlock the PIN, please troubleshoot and get help based on the following scenarios:
Scenario 1. Old devices (existing users):
If you are unable to unlock your device after using it for a while:
- If the App account can be logged in normally: reset the PIN code directly in the App.
- If the App account cannot be logged in: the device needs to be sent to the repair center to reset the PIN code. Please reach out for further assistance.
Scenario 2. New devices (official channels):
If your device is brand new and purchased through official channels:
- First, try unlocking with default codes: 0001 or 0002.
- If unlocking still fails: please contact our customer service team to return the device to the repair center for a free PIN code reset or a replacement.
Important note: PIN code cannot be reset remotely.
Scenario 3. Second-hand devices:
Purchased from official channels: please contact our after-sales support team and provide valid proof of purchase, the device can be sent to the repair center for free a PIN code reset.
Purchased from third-party sellers or individuals: please contact the seller to obtain the current PIN code or relevant reset information.