Issue Description
If the device indicates that the cutter disc cannot be raised or lowered, please follow the steps below to troubleshoot.
Troubleshooting
1. Check wiring and movement
Refer to the guide video attached and inspect the cutter disc area:
- Check whether the wires at the cutter disc connection are stuck or obstructed
- Ensure the up-and-down movement is smooth
- Check whether the cables are stiff or hardened (e.g., due to low temperature)
2. Observe self-check on startup
When the device powers on, the cutter disc will perform a self-check.
Please:
- Turn off the device
- Restart it
- Observe whether the cutter disc can lift and lower normally
- Listen for any abnormal noises such as friction or sticking
If the Issue Persists
If the problem is not resolved, please:
- Record a video showing the abnormal behavior (e.g., noise or error message)
- Upload the App logs
- Contact after-sales support for further assistance
Providing these details will help diagnose the issue more efficiently.