Before Troubleshooting
To help identify the issue more efficiently, please provide:
- Photos or a video showing the error and robot behavior
Note: If the video file is too large to send by email, you can upload it to Google Drive and share the download link. Please ensure the sharing permission is set to "Anyone with the link".
Troubleshooting
1. Check the LiDAR protective cover
Ensure that any protective film or cover on the LiDAR has been removed.
2. Check for obstructions
Inspect the LiDAR area and ensure it is not blocked by leaves, grass, dirt, or other objects.
Also verify that the surrounding environment is not obstructing the LiDAR's field of view. If necessary, move the robot to an open area and test again.
3. Clean the LiDAR
Check whether dirt or debris is attached to the LiDAR.
Use the supplied dust-free cleaning cloth to clean the LiDAR surface and ensure it is completely dry afterward.
4. Restart the robot
- Turn off the robot
- Manually place it back on the charging station
- Restart the robot and start a new task
5. Check the charging station reflectors
Inspect the reflective stickers on the charging station.
- Ensure all reflective stickers are present
- Clean the reflective stickers if necessary
If the Issue Persists
Please upload the App logs and provide the following information to after-sales support:
Device Information
- Serial Number (S/N)
- Account ID
- Firmware Version
Required Documents
- Purchase receipt or invoice (must show purchase date, seller name, and order details)
- Country/Region of residence
Need Further Assistance?
After providing the above information, the technical support team will investigate the issue and advise on the appropriate solution, including warranty and repair options if applicable.