1. Why are the operation buttons unresponsive?
- Check if there is power in the socket in your home.
- Check if the power cord is the original power cord for the machine.
- Check if the power cord is properly connected to the machine and if the power cord is damaged.
- Check if the machine is placed horizontally on the ground.
- If the problem persists, it may be a hardware failure, which can be repaired under warranty.
2. Why the machine is quite noisy?
When the air purifier's fan rotates and circulates air, it generates some noise. This machine's noise level is strictly controlled to around 32-62 decibels during operation, demonstrating its high purification efficiency. If you find the sound a bit loud, you can select a custom fan speed setting to suit your needs.
3. Why are the PM2.5/TVOC sensor readings inaccurate?(Small differences in sensor values)
The sensor's detection values have an error margin of ±10%. Furthermore, the sensor is a very precise instrument and its values will fluctuate due to external environmental factors. These fluctuations will return to normal after a period of time. Please note that the machine should not come into contact with moisture, as the sensor's sensitivity will decrease when exposed to water.
4. Why is there such a large difference in PM2.5/TVOC levels on a newly purchased device?(Sensor values vary greatly)
The sensor is a highly sensitive instrument. Please first check if any odorous products, such as perfume, smoke, or cooking fumes, are being used in the environment. You can troubleshoot using the following steps:
- Avoid placing the machine in extreme environments (such as high humidity or high heat) or near doors, windows, or vents while it is running.
- For new machines, confirm that the outer plastic protective film of the filter has been completely removed.
- Locate the sensor on the back, turn off the power, and use a hairdryer to blow air into the sensor hole to clean it.
- The sensor's detection values have an error of ±10%, and the sensor is a very precise instrument that will experience fluctuations due to external environmental factors. These fluctuations will return to normal after a period of time. Please note that you should not expose the machine to moisture, as water will reduce the sensor's sensitivity.
5. Why is there such a large difference between the PM2.5 and TVOC values of the machine (after being used for a period of time)?(Sensor values vary greatly)
The sensor is a highly sensitive instrument. Please first check if any products with strong odors, such as perfume, cigarette smoke, or cooking fumes, are being used in the environment. You can troubleshoot using the following steps:
- Completely disconnect the machine from the power supply (unplug the power cord), wait 30 seconds to 1 minute, and then plug it back in.
- Avoid placing the machine in extreme environments (such as high humidity or high heat) or near doors, windows, or ventilation openings while it is running.
- Locate the side sensor, turn off the power, and use a hairdryer to blow air into the sensor hole to clean it.
- Check the filter status. If the filter is full of dust, deformed, or the machine prompts you to replace the filter, please clean or replace the filter. For filter replacement instructions, please refer to the manual or app.
- After following the above steps, restart the machine and run it for 3-5 hours. Observe whether the sensor data is normal (slight fluctuations in values are normal). If the values are still abnormal, please contact after-sales service.
6. Why are the machine's temperature and humidity readings inaccurate and deviate from measurements taken by other sensors?
The sensor's detection values have an error of ±0.5℃. The sensor you purchased also has a certain degree of error. Furthermore, the sensor is a very precise instrument and its readings will fluctuate due to external environmental factors. Therefore, please do not expose the machine to moisture, as the sensor's sensitivity will decrease when exposed to water.
7. The top cover vibrates slightly in pet mode?
The machine mainly uses a motor to drive the fan, thereby promoting air circulation. In pet mode, the motor speed is the highest and the airflow is the strongest, which may cause slight vibration. This is normal and nothing to worry about.
8. What should I do if a foreign object falls into the top?
If a small foreign object falls into the top, it will land in the air duct or impeller. You can manually remove the head unit and invert it to empty the object. If a foreign object is stuck in the impeller, causing abnormal noise or jamming, please contact after-sales service.
9. Why is the hair pickup performance poor?
Please ensure the filter packaging is removed. This air purifier effectively captures airborne hair, dust, and allergens to protect your health. For better results, place it where your pet stays often, turn on Pet Mode for enhanced airflow, and run it continuously to remove floating hair.
10. Why are the PM2.5/TVOC readings inaccurate?
The sensor readings may vary by ±10%. As a precision instrument, it can fluctuate due to environmental factors but will stabilize over time. Please avoid exposing the unit to moisture, as water contact may reduce sensor sensitivity.
11. Why is the product so noisy?
The purifier generates normal airflow noise during operation. Its sound level is maintained between 32-62 dB(A), reflecting efficient performance. If you prefer quieter operation, you may adjust the fan speed in Custom Mode to a comfortable level.