1. What Should I Do If the Cooktop Cannot Be Turned On?
First check the power supply: confirm that the power connection of the cooker is intact, and check whether there is a power outage in the home or area;
If the power supply is normal, it may be a PCB board failure, and you need to contact after-sales service for repair.
2. What Should I Do If the Touch Control Panel Is Unresponsive or Difficult to Operate?
- No response: The control panel may be locked, unlock it according to the instructions in the safety chapter;
- Difficult operation: If there is a thin water film on the control panel, dry it; if you touch with your fingertips, use the pad of your finger instead;
- Abnormal partial keys or display: Disconnect the power supply and reconnect it first. If the problem still exists, contact after-sales service for repair.
3. Why Is the Cooktop Not Heating Even Though the Power Indicator Is On?
The possible causes and solutions are as follows:
- The cooktop is overheated:
The cooktop may have overheated due to blocked ventilation or a high ambient temperature. Wait until the cooktop cools down, then try again. - The cooling fan is malfunctioning:
Contact a qualified electrician for inspection and repair. - Possible technical failure:
If the issue persists, professional inspection and repair may be required. Please contact customer support for further assistance.