Issue Description
If you encounter an issue where the robot cannot charge at the base station, you may refer to this article for troubleshooting.
Troubleshooting
Step 1. Check the power supply of the base station
Confirm that the base station is powered on.
Ensure that both ends of the base station’s power cord are correctly plugged in.
Turn on the power switch on the back of the base station (refer to the attached picture).
Step 2. Check charging contacts
Poor contact between the charging contacts of the robot and the base station may prevent charging.
Turn off the power, then clean the contacts and adjust their positions to ensure proper connection.
If the Issue Persists
If the robot still cannot charge after completing the above steps, please contact our after-sales support team and provide the steps you have already tried. This will us them better identify the issue and provide further assistance.