Issue Description

If the robot repeatedly docks when attempting to recharge, or fails to dock properly, please follow the troubleshooting steps below.

Troubleshooting

Step 1. Check the Charging Contacts

Inspect the charging contacts on the robot for dust, debris, or foreign matter. If dirty, please wipe them clean with a dry cloth before retrying.

Check whether the metal charging pins (Charging Contacts) are stuck or not bouncing back properly.

Step 2. Restart the Robot

Remove the robot from the charging dock.
Restart the robot and place it back onto the dock to retry charging.
Check whether you hear the voice prompt: “Start charging.”

Step 3. Reset the Robot

Open the upper cover of the robot.
Locate the small Reset button near the Wi-Fi indicator. Use a pin to press and hold for about 3 seconds until you hear the voice prompt: “Start to restore factory settings.”

After resetting, restart the robot and check whether it operates normally.

Note: Resetting the robot will erase all data, including saved maps.

If the Issue Persists

If the problem still occurs after completing the above steps, please contact our after-sales support team for further assistance.

Providing details of the troubleshooting steps you have performed and a video of the malfunction will help us identify the issue more efficiently.