Issue Description
If the robot cannot be charged, please follow the troubleshooting steps below.
Troubleshooting
Possible cause 1: The charging dock is not powered on.
Solution: Check power supply of the charging dock
The charging dock may not be powered on. Please ensure that both ends of the power cord (dock and power outlet) are securely plugged in.
Possible cause 2: Poor contact between the spring piece of the charging dock and the charging contact piece of the main unit.
Solution: There may be poor contact between the charging dock and the robot.
Please:
- Turn off the power first
- Clean the charging contacts on both the dock and the robot
- Adjust the position if necessary to ensure proper contact
If the Issue Persists
If the problem continues after completing the above steps, please contact after-sales support for further assistance.