1. How to turn on the machine's self-cleaning mode?
During daily use, the machine will automatically clean up the collected lint periodically according to its operating status. You can also turn on the self-cleaning mode by long-pressing the mode switch button or by setting it in the APP, and the machine will start cleaning up the collected lint.
2. What is the function of the intelligent mode?
The intelligent mode will automatically adjust the fan speed according to the current air quality, optimizing energy consumption while purifying the air efficiently. The filter will self-clean twice every 3 hours.
3. How to clean the machine?
You can clean it using the following methods:
- Body: If the body is dirty, you can wipe it with a dry towel.
- Pre-filter: If the pre-filter is dirty, you can remove the filter, wash it with water, and let it air dry before using it.
- Note: The composite filter screen is not washable. If there is dust or lint, it can be easily cleaned with a brush or dry cloth. If the composite filter screen is heavily soiled or has exceeded its service life, please replace the filter screen.
Pre-filter:
Composite filter:
4. How to restore factory settings?
- Restore factory settings via the device buttons: With the device powered on, press and hold the fan speed button and mode switch button for 3 seconds until all indicator lights flash.
- Restore factory settings via the app: App - Settings - Factory Reset.
5. Can the app retain historical data? If so, how many days? How can I check the data?
The app updates data every 15 minutes and allows users to query data from the past seven days. However, the device must remain powered on at all times. If the device is turned off during this period, the data for the time period will be lost.
6. How do I clean the cat hair collection box and roller brush?
You can clean it using the following method:
- Press the dustbin latch to remove the dustbin and roller brush.
- Empty the dustbin: Pour out the dust and hair from the lint collection compartment. You can gently tap the compartment to loosen the dust adhering to the inner wall, then rinse with water or wipe the dustbin with a damp cloth.
- Move the latch and remove the roller brush. Use the small brush to clean the hair and dust inside the lint collection compartment.
Note: Do not rinse the top bearing of the roller brush or the internal odor-removing particles with water. After cleaning the dust collection chamber, ensure it is completely dry before reinstalling it for use.
7. Filter weight？
The machine's high-efficiency composite filter features an integrated design, combining an H13-grade HEPA filter with activated carbon, and weighs approximately 997g.
8. Why does the roller brush make a noise when shaken? What are the white particles inside?
This is antibacterial and disinfecting particles. Its main function is to kill bacteria and eliminate odors from pets. The antibacterial and disinfecting particles, along with the roller brush, do not need to be replaced during the machine's entire lifespan. Note that the roller brush and antibacterial and disinfecting particles cannot be washed or cleaned with water, as water will cause the antibacterial and disinfecting function to fail.
9. Does the machine produce ozone during operation? Is there an ozone testing report?
There are currently no ozone-related test reports available. Air purifiers produce a small amount of ozone during operation, but the emission concentration meets national standards, so you can use them with confidence.
10. Why does the machine show signs of use right after unpacking?
We apologize for the inconvenience. The product undergoes necessary performance testing before leaving the factory. The marks you see are likely from the testing process and have no impact on the product's performance. Please rest assured.
11. How do I upgrade the firmware version?
When a new version is available, you will receive an update pop-up in the app. Simply click to update. Alternatively, you can enable automatic updates directly in the "Firmware Upgrade" settings within the app. Once enabled, your device will automatically upgrade when a new upgrade package is received.
12. Why did the firmware update fail?
This could be due to network fluctuations or nearby interference affecting your device's signal transmission. You can check if your app is up-to-date in your app store, move your phone and device closer to the router, and try removing the device, unplugging and reconnecting it to the app to update the firmware.
13. How to select and match the top mount? What are the options?
This product offers two types of top mounts: one with a weighing function and a digital display, and the other with a standard top mount (includes a scratching post and a cat toy). You can choose the one that best suits your needs.
14. Why is the weight reading different from the electronic scale's display?
Weight sensors will have a certain degree of error; an error range of ±0.1kg is normal.
15. Can the animation of the weighing top be adjusted?
The device has 8 built-in pet animations, covering kittens, puppies, and other animals. You can set up to 5 animations via the app, and the animations will be displayed randomly according to your selections.
16. Why does the air pollution warning indicator light on the equipment keep showing poor air quality?
The sensor detects changes in air composition. Possible causes include:
- High concentrations of pollutants indoors, such as smoke from smoking or cooking, incense, perfume, or alcohol;
- Poor outdoor air quality when windows are open, such as during inclement weather or from combustion;
- If the problem persists after ruling out the above, please contact after-sales service for repair.
17. What is pet management on the app?
You can add your pet and set its profile picture, name, gender, breed, weight, and birthday. If you choose to equip the weighing stand, the machine will record the data from each of your pet's weighings into the app, allowing you to track your pet's weight changes in detail.
18. Why does the device app keep disconnecting?
The product's signal reception may be affected by network congestion or malfunctions caused by other electronic devices connected to the same router. Here are some possible reasons:
- It is recommended to keep the device and router within a reasonable distance, as walls can obstruct signal transmission.
- Check for firmware updates; if available, update them promptly.
- Check if the router is configured to combine 2.4GHz and 5GHz frequency bands. Frequency band combining can cause the router to automatically switch bands, affecting the stability of the device's connection.
19. Why does the machine keep making a "beep" sound, and why are the buttons unresponsive?
This is a firmware upgrade in progress. The upgrade time depends on the network environment, but it usually won't take more than a minute. It will return to normal after the upgrade is complete, so don't worry.
20. Why the suction power is not as expected?
Please check if the filter packaging has been removed. This air purifier is mainly designed to purify the air environment. It is good at capturing and filtering lint, dust, allergens, etc. floating in the air, preventing pollutants from being inhaled and affecting your health. We suggest you move the machine to an area where your pet often plays and turn on the pet mode (which creates a stronger vortex airflow). Use it continuously for a period of time to allow the machine to fully absorb the floating lint in the air.
21. Why the surface hair has poor adsorption effect?
This air purifier is mainly designed to purify the air environment. It is good at capturing and filtering lint, dust, allergens and other pollutants floating in the air, preventing pollutants from being inhaled and affecting health. The machine has a better adsorption effect on lint. Clumps of lint on the ground will be slowly carried and adsorbed by the airflow, reducing the formation of lint clumps indoors.
22. Brush working frequency?
- Smart Mode: The moving roller normally operates two cycles every 3 hours. If the air quality is poor, moderately poor, or good, the two-cycle operation will start every 30 minutes of accumulated time, and the operating condition must meet the wind speed of level 3 or higher. If the wind speed is level 3 or lower, operation will not be performed.
- Sleep mode: The moving roller for collecting hair is not working.
- Pet Mode: The moving roller hair collection machine operates for 2 cycles every 2 hours.
- Custom mode: The moving roller lint collector operates for two cycles every 3 hours. It does not operate at speed 3. After startup, the moving roller does not rotate to collect hair. The self-cleaning function is activated after 1/2/3 hours of operation.The brush is made of polyester.