Skip to main content
Dreame Support Help Center home page

Troubleshooting

  • Roller Series: Robot Leaking Water Inside the Base Station
  • Aqua 10 Ultra Roller Complete & Aqua 10 Roller: Brush guard rubs against the floor
  • Aqua10 Ultra Roller Complete: What to Do If the Roller Guard Is Stuck and Cannot Retract
  • Robot Vacuum: APP Prompts "Please Add Detergent"
  • Robot Vacuum and Mop: Side Brush Not Rotating
  • Robot Vacuum and Mop: Mop does not extend
  • Aqua 10 Ultra Roller Complete: “Fluffing Roller Error
  • Aqua 10 Ultra Roller Complete: Foamy Water Marks Appear When Mopping
  • Aqua 10 Ultra Roller Complete: Robot Leaking Water Outside the Base Station
  • Aqua 10 Ultra Roller Complete: APP Indicates Cleaning Solution Not Installed
  • Aqua 10 Ultra Roller Complete: Base Station Does Not Collect Dust
  • Roller Series: Cannot recognize mop pad holder
  • Aqua 10 Ultra Roller Complete Side Brush Deformed
  • Aqua10 Ultra Roller Complete Washboard Water Level Abnormal
  • Aqua 10 Ultra Roller Complete Abnormal Noise
  • Aqua 10 Ultra Roller Complete Robot Cleaning in Circles
Dreame Support
Deutsch Español Français Italiano (Italia) Português