The Washing Machine Has No Power？
Why Can’t the Washing Machine Be Turned On?
Fault definition: the washing machine has power but cannot start?
Reason 1: the door is not closed properly (guidance scheme: check whether the door is closed, press and hold the door by hand to see if it can be locked)
Reason 2: the start button was not pressed (boot scheme: press the start button)
Reason 3: it may be a performance failure, which needs to be handled on-site (or returned to repair).
Why Does the Washing Machine Have an Electrical Leakage?
- The household power supply is not properly grounded. Please contact a qualified electrician for assistance.
- If the household power supply is properly grounded, please contact customer support for further assistance.
Why Does the Circuit Breaker Trip When the Washing Machine Is Turned On?
- Turn off other high-power household appliances, only run our product test.
- Use other electrical appliances to connect to the same power socket. If it also trips, contact a professional electrician to check the circuit.
Why Does the Washing Machine Stop During Operation?
Cause 1: Power outage at home
Check whether there is a power outage in your home. Restore the power supply and restart the washing machine.
Cause 2: No water supply
Check whether the water supply is available. Make sure the water inlet valve is open and the water supply is normal.
Cause 3: The Start/Pause button was pressed accidentally
Press the Start/Pause button to resume operation.
Cause 4: Possible performance failure
If the issue persists, the washing machine may require further inspection. Please contact customer support for on-site service or repair.