What Should I Do If the Washing Machine Does Not Drain?
Issue Description:
The washing machine does not drain. The LCD display shows error code E2, and the drain cycle cannot be completed.
Possible Causes and Solutions:
Cause 1: The drain pump filter is clogged
Open the drain pump access cover, unscrew the drain pump filter, and clean the filter thoroughly before reinstalling it.
Cause 2: The drain hose is blocked or kinked
- Clear any blockage from the drain hose.
- Check whether the drain hose is bent, kinked, or crushed, and straighten it if necessary.
- Make sure the highest point of the drain hose is 65–100 cm (25.6–39.4 in.) above the floor.
Cause 3: Possible performance failure
If the issue persists, the washing machine may require further inspection. Please contact customer support for on-site service or repair.
What Should I Do If the Washing Machine Drains Slowly?
Cause 1: The drain pump filter is clogged (Front-load washing machines)
Open the drain pump access cover, remove the drain pump filter, and clean away any debris before reinstalling it.
Cause 2: The drain hose is bent or kinked
Check whether the drain hose is bent or kinked. Straighten the hose to ensure water can drain freely.
Why Does the Washing Machine Drain While Filling?
Issue Description:
The washing machine drains water while it is filling. As a result, the water inlet process cannot be completed and may time out.
Possible Causes and Solutions:
Cause 1: Possible performance failure (Top-load washing machines)
If this issue occurs on a top-load washing machine, the machine may require further inspection. Please contact customer support for on-site service or repair.
Cause 2: Incorrect drain hose installation (Front-load washing machines)
For front-load washing machines, make sure the drain hose is installed in the correct position. The drain hose should be hung at the recommended height rather than placed on the floor.
What Should I Do If the Washing Machine Does Not Retain Water?
Issue Description:
The washing machine cannot retain water in the drum, and the water drains out immediately after filling.
Possible Causes and Solutions:
1. Standard Top-Load Washing Machines
The drain selector is set to Drain.
- Switch the drain selector to the Wash or Closed position, then try again.
2. Fully Automatic Top-Load Washing Machines
This may indicate a hardware malfunction. Please contact customer support for on-site service or repair.
3. Front-Load Washing Machines (Upper or Lower Drainage)
Check the drain hose installation:
- Make sure the highest point of the drain hose is 65–100 cm (25.6–39.4 in.) above the floor.
- Do not remove the screw that secures the drain hose to the back of the washing machine.
- Ensure the drain hose does not exceed 2.5 m (8.2 ft) in length.
- Make sure the end of the drain hose is not submerged in water.
4. Automatic Lower-Drain Front-Load Washing Machines
Clean the drain pump filter and remove any debris.